Just connect our video book to any computer with the provided usb-c cable (included) and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video/photo files onto it or delete old files off of it.

Watch our Tutorial Video to learn more about using the SourcingBay Video Books for the first time.

You can load more than 5 hours of videos onto the video book. However, the length of the video(s) is truly limited by the 8GB of internal memory.

We recommend videos up to 15 minutes in length for the best experience. There should be plenty of memory for your wedding highlight films or any other short form videos.

The battery lasts for about 2.5 hours. It can last on standby for about 6 months on a full charge. Our Video Books are shipped partially charged so a full charge is recommended before enjoying your video book.

It charges with a standard Type C cable which is supplied. simply plug the included USB cable into an outlet adapter or right into a computer. Wait 30-60 minutes and the book will be fully charged.

You can organize the videos on video books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organize the videos using an alphanumeric order.

Yes. Simply press and hold the “fast forward” button and the video will start fast forwarding. Pressing the fast forward button once will simply skip to the next video on the device. 

Sure! You can load photos and MP3 audio files onto the video album just as easily as loading videos. Enjoy a slideshow of photos with background music playing. The volume of the music can be adjusted using the volume control buttons.

Our video book default startup volume can be adjusted as desired, and it features a memory function. Once the volume is adjusted and the volume bar automatically disappears from the screen, the video book will remember this volume setting. The next time you turn it on, it will use the memorized volume.

We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

We accept Visa, Mastercard, Discover, American Express, and PayPal only.

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail

2. Check your Order Confirmation to find the tracking status

3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package

4. Contact your local shipping carrier for further information.

5. Contact our customer service if the package still can't be found.

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.

2. Inquire if anyone of your family or friends have ordered from us using your information.

3. To find out more, get in touch with your bank.

4. Contact our customer service for prompt assistance.

You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

If the order qualifies for cancellation, there is no cancellation fee.

Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

As soon as your order has been successfully placed.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.