Policy Content:
Initiating a Return:
- Email our support team at [email protected] or use our 24/7 online chat. Provide your order number, reason for return, and photos (if applicable).
General Returns:
- We offer a 30-day free return/exchange policy on defective or unsatisfactory products. Items must be returned in their original condition and packaging.
Return Process:
- Overseas Warehouse Returns: Contact our support team to receive return instructions and the appropriate local return address.
- Returns from China: Returns for items shipped from China should be directed to:
Shenzhen, Nanshan District, Shaodi Road, Shanyuhaiyuan Building 2, Unit 1
Contact: Bobby | Phone/WhatsApp: +86 13823201229