Policy Content:
Customer Service Commitment:
- We strive to resolve issues quickly and ensure that refund requests are handled with priority.
Refund Conditions:
- Contact us immediately if a product is defective or if you have issues with your order.
- For low-value items or similar orders, choose between receiving a direct refund or a replacement after evaluation.
Process & Timelines:
- After the returned product is received and inspected, refunds will be issued via the original payment method. Processing times may vary per your bank or payment provider.