FAQ
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Q1οΌDoes the video card support playing both videos and images, and can it play background music during the image slideshow?
- Yes, it does. Just copy your videos, images, and MP3 files to the card. Use the up/down buttons to switch between them, and the music will play during the slideshow. Volume can be adjusted with the control buttons.
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Q2οΌHow do I play videos in a certain order?
- To make your videos play in a specific order on the video card, simply rename the files with a number or letter at the beginning. The video greeting card will play the files in order, starting with “1” or “A” first.
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Q3οΌCan I change the default volume on the video greeting card?
- Yes, you can. Adjust the volume during playback to your desired level, and once the on-screen volume bar disappears, the video greeting card will save this as the default volume for future use.
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Q4οΌDo I need a computer to load new media onto the video greeting card?
- Yes! To delete, add, or sort media files on the video books, you’ll need to connect it to a computer using the included USB cable. It works just like a USB drive.
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Q5: What should I do if the video greeting card can’t play my video?
- The video greeting card supports media formats up to 1080P (1920×1080), H.264 codec, and 30fps. If your video exceeds these specifications, you may encounter an error where the file is not supported or a message indicating no file is available when directly copying it to the video card. In such cases, please use a video conversion software, such as HandBrake, to convert the video to the supported format.