Frequently Asked Questions
Q1: How can I track my order?
A: You can track your package at www.17track.net using the tracking number provided in your shipping confirmation email.
Q2: How long does it take for my order to ship?
A: Most orders are dispatched within one business day, except during special circumstances such as public holidays or products with significant price fluctuations.
Q3: What are the estimated shipping times?
A:
- Overseas Local Warehouses: Deliver within 3-5 business days.
- Direct Shipping from China: Delivery typically takes 7-18 days.
Note: Delivery times may vary for remote regions or due to customs processing.
Q4: What does free shipping include?
A: Our free shipping offer covers only the shipping fee for transporting your product. All products are sold exclusive of any taxes, and additional duties or fees imposed by customs are the customer’s responsibility.
Q5: How is my customer information protected?
A: We are dedicated to protecting your privacy. All personal data is securely stored using advanced encryption systems and is only used for order processing and customer service purposes. We do not share your information with third parties without your consent, except as legally required.
Q6: How do I initiate a return or exchange?
A: For returns or exchanges within our 30-day free policy, please contact our 24/7 customer support via online chat or email at [email protected]. Make sure to include your order number, a detailed reason for the return, and any supporting photos if applicable.
Q7: What is the warranty process for defective products?
A: For electronics with a 365-day warranty or other products covered by our 30-day return/exchange policy, please contact us at [email protected] for troubleshooting or to initiate a warranty claim.
Q8: Who should I contact for further assistance?
A: Our support team is available 24/7. For any general inquiries, warranty claims, or return/exchange issues, please email [email protected]. For business-related or information inquiries, you may also contact [email protected].
Q9: Are there any shipping address restrictions?
A: Yes, we do not ship to remote islands, PO BOX addresses, or APO/FPO addresses. Please ensure you provide a full and accurate shipping address to avoid delays.